Refund Policy

We want you to love your purchase. If you are not satisfied, you may request a return or refund under the conditions below:

Eligibility for Returns:

• Request must be made within 14 days of receiving the order.

• Items must be unused, in original packaging, and in the same condition you received them.

Non-Returnable Items:

• Sale items, gift cards, or digital products.

Refund Process:

• Contact us at contact@purlenstream.com with your order number and reason for return.

• Once approved, you will receive instructions for returning the item.

• Refunds are issued to the original payment method within 5–10 business days after receiving and inspecting the product.

Damaged or Defective Items:
If your order arrives damaged, contact us within 7 days with photos, and we will arrange a replacement or refund.